CartsPros FAQ

If you enter personally identifiable information during the order process, or at other times when using our web site or communicating with us, the information you provide may be used by CartsPros to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a CartsPros brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from CartsPros, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that CartsPros offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. CartsPros takes great pride in having you as a customer and we will ensure your privacy as a customer. CartsPros does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

CartsPros does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

CartsPros seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

CartsPros reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at CartsPros, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to web-inquiry@cartspros.com.

We are confident that your visit to CartsPros is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 855 982-2787.

We are not shipping orders outside the 50 United States at this time.

No we do not.

We strive to ship all in-stock items the same business day. For all other items, the shipping time will be noted on the description page.

We ship using FedEx, UPS and other carriers. Expedited delivery options are available at checkout on most items. Some items are limited to ground shipment only due to size or weight restrictions.

We ship primarily through FedEx. CartsPros reserves the option to choose the best carrier available at the time of shipment.

Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, prior to shipping. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order.

We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.

Return and Exchange Policy

CartsPros will accept returns or exchanges within 90 days of purchase, except for special order items or assemblies.

CartsPros Return Requirements:

1. Items must be returned to CartsPros within 90 days of purchase.
2. All returns require proof of purchase.
3. Returned products must be in good condition in the original packaging. .
4. You must call (855) 982-2787 for return shipping information. Please have the following information when calling:
1. Date of purchase and original invoice or order number
2. Item number(s)
3. Reason for return
5. All shipping costs are the customer's responsibility on returned items. Shipping costs will not be refunded on returns.
6. Special order and non-stock items will incur a 15% restocking fee.
7. No returns on discontinued items.
8. No returns on items shipped Internationally.
9. Misused parts will be returned to the sender at the senders cost.

Shipping Address:

CartsPros
Attn: Returns
12020 Garfield Ave
South Gate, CA 90280

Returns are subject to a 15% Restocking Fee.

Return shipping on returned items is the customer's responsibility.